Last Updated: [10/16/2025]

At Infinity Digital Agency, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or use our creative and digital services.

By accessing our website or engaging our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information from clients, visitors, and users:

1.1 Personal Information

When you contact us or request a service, we may collect:

• Your name
• Email address
• Phone number
• Business or company name
• Project details and preferences

1.2 Usage and Technical Data

When you visit our website, we may automatically collect:

• Your IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and similar tracking technologies to improve user experience

1.3 Payment Information

For billing and payment processing, we may collect transaction-related information.
All payments are handled securely through approved payment gateways — we do not store credit or debit card details.

2. How We Use the Information

We use the information collected for the following purposes:

• To provide and manage services, including Graphic Design, Branding, Social Media Management, and Crisis Management
• To communicate with clients about projects, invoices, and updates
• To improve service delivery, customer experience, and internal operations
• To send notifications regarding policy updates, offers, or account-related matters
• To fulfill legal and contractual obligations

3. Information Sharing and Disclosure

Infinity Digital Agency respects your privacy and will not sell, rent, or share your personal information with third parties, except in the following cases:

• When required by law or legal process
• When working with trusted service providers (e.g., hosting, payment, or email platforms) who assist in delivering our services — and who are bound by confidentiality agreements
• When you give explicit written consent

4. Data Retention

We retain client information only for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal, tax, and accounting requirements
• Maintain project records for internal documentation

Clients may request deletion of their data once the project or contract is complete, unless legal obligations require its retention.

5. Data Security

We implement strict administrative and technical measures to protect your data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

These measures include encryption, secure hosting environments, and restricted access to authorized personnel only.

6. Client Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Withdraw consent for communication or marketing
• Request deletion of your data (where legally permissible)

Requests can be made by emailing us at [Insert contact email], and we will respond within a reasonable timeframe.

7. Cookies Policy

Our website may use cookies to:

• Improve site performance and usability
• Analyze visitor interactions and preferences
• Remember returning users

You can disable cookies in your browser settings, though this may affect some website features.

8. Third-Party Links

Our website may contain links to third-party websites or services.
Infinity Digital Agency is not responsible for the content, privacy practices, or data handling policies of these external sites.

9. Updates to This Privacy Policy

Infinity Digital Agency reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes will be published on this page, and the “Last Updated” date will reflect the latest revision.

10. Contact Us

For any inquiries, data requests, or privacy-related concerns, please contact us: Hello@infinitydigital.co.ke